All Systems Operational

About This Site

Welcome to the CareMessage Status page. Here you can track and monitor the status of all CareMessage systems and associated tools.

Uptime over the past 90 days. View historical uptime.
CareMessage Product Operational
90 days ago
100.0 % uptime
Today
Outreach Operational
90 days ago
100.0 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
Programs Operational
90 days ago
100.0 % uptime
Today
Referrals Operational
90 days ago
100.0 % uptime
Today
File Upload Operational
90 days ago
100.0 % uptime
Today
File Export Operational
90 days ago
100.0 % uptime
Today
External Services - Infrastructure Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Container Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Cloudflare CDN/Cache Operational
Cloudflare Load Balancing and Monitoring Operational
Cloudflare SSL Certificate Provisioning Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
External Services - Messaging Operational
Twilio SMS Long Code, North America Operational
Twilio Voice, North America Operational
Twilio PHONE NUMBERS Operational
Twilio SMS Operational
Twilio Text-to-Speech Operational
Twilio TwiML Operational
mailgun SMTP Operational
mailgun API Operational
mailgun Outbound Delivery Operational
External Services - Other Operational
Intercom Web Messenger Operational
CareMessage Integrations Operational
90 days ago
100.0 % uptime
Today
NextGen - CareMessage Core Platform Integration ? Operational
90 days ago
100.0 % uptime
Today
athenaHealth - CareMessage Core Platform Integration ? Operational
90 days ago
100.0 % uptime
Today
Epic - CareMessage Core Platform Integration ? Operational
90 days ago
100.0 % uptime
Today
All EHRs - Appointment Reminder Integration (HL7) ? Operational
90 days ago
100.0 % uptime
Today
athenaHealth - CareMessage Appointment Reminders Integration (API-Based) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 21, 2025

No incidents reported today.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Google Cloud Outage - Limited Impact on AI Message Classification
Resolved - Final Update: AI Assistant Fully Restored

The earlier issue caused by a Google Cloud outage has been fully resolved. Our systems are stable, and the AI Assistant is now processing messages as expected.

Thank you for your patience,
The CareMessage Team
Jun 12, 23:24 UTC
Monitoring - Update: AI Assistant Functionality Restored

Google has reported that the underlying issue has been resolved, with full recovery expected shortly. We're no longer seeing errors on our end, and the AI Assistant appears to be processing messages as normal.

We'll continue to monitor closely and provide an update if anything changes.

Thank you for your patience.
Jun 12, 21:23 UTC
Investigating - Our cloud provider, Google Cloud, is currently experiencing a broad system outage that we are actively monitoring.
At this time, the impact is limited to a small percentage of messages that are not being reclassified by our AI Assistant. These responses are instead going through the standard classification process, and any messages that remain unclassified will appear in the Needs Review queue.
We will continue to monitor the situation closely and provide updates as the environment changes.
Jun 12, 20:32 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

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